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  • THE FREE ONLINE BOX OFFICE SOLUTION...

    Sell tickets for free Free full box office system On-screen seating plan Any size or shape of venue Offer multiple seating sections Offer multiple price categories Different venue types supported Integrate your own colour schemes Upload your own logo Sell from your Facebook page View detailed ticket sales reports

    TicketSource is the easy to use event ticketing system which seamlessly integrates your internet and in-house ticket sales.

    Sell tickets online, in person and over the phone using our simple online box office solution.

    The box office system is web based and entirely self service putting you in complete control of your events and ticket allocations at all times.

    You could be up and running with your first event listed in less than 10 minutes... simply sign up to get started today!

  • Electronic Tickets

    When customers book online we email them an ‘e-ticket’. The customer prints this on A4 paper and brings it with them to the event.

    You choose whether to treat that printout as a ticket in its own right or just as a receipt to exchange on arrival for your preferred ticket type.

    There is no additional charge for customers who opt to print their e-ticket.

    Mobile Tickets

    Our mobile ticket delivery option is popular with event organisers and customers alike. There is no charge to the event organiser to send mobile tickets and a fee of only 50p to customers choosing this option.

    Mobile tickets include the unique booking reference and barcode for you to validate on the door against your Front of House sheet or scan using our barcode scanning solution, TicketSource Express.

    Thermal Tickets

    Our Standard Post option is ideal for customers who don't have readily available access to a printer or mobile phone, or would simply like to present the tickets as a gift to someone else.

    Customers choosing to receive their tickets by Standard Post pay an additional £1.50 to have their tickets produced and dispatched to them directly from TicketSource.

  • TELEPHONE BOX OFFICE SERVICE

    Customers who prefer a more personal approach to buying their tickets are able to make use of our professionally manned telephone box office.

    The TicketSource telephone box office service operates between Monday and Friday from 9.00AM til 7.00PM (excluding bank holidays) and Saturday from 9.00AM til 5.00PM. A call back service operates outside of these hours.

    Customers choosing to book their tickets using our telephone box office solution pay an additional £1.50 to have their tickets booked via one of our friendly telephone operators and dispatched to them directly from TicketSource.

  • THERMAL TICKET PRINTING

    TicketSource offers a thermal ticket printing solution, TicketSource Venue, to event organisers and venues who want to be able to print their own thermal tickets for in-house bookings, which is useful if you want to:

    • Give customers their tickets at the box office in person.

    • Hold tickets at the box office for the customer to collect.

    We can supply you with thermal ticket stock or alternatively, we can design a template to work with your existing thermal ticket stock. Just contact us for further details.

  • TICKET BARCODE SCANNING

    At the end of the booking period for each event, our system produces an automated Front of House sheet that your door staff can use to check ticket validity.

    Alternatively, if you deal with large audiences, you can use our free ticket barcode scanning facility, TicketSource Express to validate tickets. It works using a USB barcode scanner attached to your laptop or netbook, or our ticket scanner app for iPhone, iPod or Android devices.

  • Sales and box office management tools

    Our box office administration system is web based and entirely self service so you can keep control of your events and ticket allocations.

    It lets you change the look of your box office pages, produce sales reports, and even export your customer database at any time of the day or night.

    TicketSource also allows you to record in-house phone bookings, cash, cheque and comp sales, automatically integrating them with your online sales into one comprehensive sales report.

Print thermal tickets for your events from your account

In addition to the standard e-ticket and mobile ticket delivery methods we offer TicketSource Venue, our thermal ticket printing solution.

Simply download and install the free TicketSource Venue software on your computer and use your TicketSource account to print tickets for your in-house bookings to your connected thermal printer.

No thermal printer? No problem! We can recommend a solution to suit any budget...

Entry-level Thermal Printer

The DYMO LabelWriter 450 series is available from Amazon with prices varying daily but starting from around £70.00 including VAT and delivery.

This entry-level thermal printer is very compact and perfect for printing tickets on to white thermal card stock (106mm x 62mm). Click here to see the DYMO LabelWriter in action.

Click here for further details and to purchase a DYMO LabelWriter series printer.

Standard Thermal Printer

The Citizen CL series printer with pre-installed ticket cutter is capable of handling thermal stock 82mm wide and is available from Newbury Data with prices starting from £288.00 + VAT.

This thermal printer is ideal for venues handling a larger volume of tickets and supports a wide variety of thermal ticket stock dimensions. Click here to see the Citizen CL printer in action.

Click here for further details and to purchase a Citizen CL-S521 series printer.

Blank thermal stock for either thermal printer is available to purchase by clicking the "Buy Ticket Stock" link below, or alternatively we can design a template to work with your existing ticket stock (contact us for further details)

TicketSource Venue is designed to operate on Windows XP, Windows Vista, or Windows 7.

 

Questions and Answers about TicketSource Venue

Do I need an internet connection when using TicketSource Venue to print tickets?

Yes. TicketSource Venue communicates directly with the TicketSource website to retrieve ticket details.

Is TicketSource Venue available for other platforms, including Apple Macs?

No. There are no plans to release TicketSource Venue on other platforms at present.

Speed up your queue handling using a barcode scanner

Mobile Tickets

Do you want a fast and effective way of validating tickets on the door at your events?

TicketSource Express is a free companion application to the TicketSource website that lets you use your Windows or Mac computer with an attached barcode scanner, or your iPhone/iPod touch or Android device's camera to quickly scan and validate your customers' tickets (thermal tickets, mobile tickets and e-tickets)

No barcode scanner? No problem!

We can supply you with a compatible barcode scanner to use with TicketSource Express for Windows and TicketSource Express for Web that you simply plug in to your Windows or Mac desktop or laptop computer. Alternatively, you can enter the six digit booking confirmation number directly via your keyboard.

TicketSource Express for iPhone, iPod touch and Android requires no barcode scanner at all. You simply use your device's camera to scan and validate tickets.

e-Tickets

The intelligent software ensures that booking confirmations can't be scanned more than once, preventing unauthorised entry to your event.

Unrecognised booking confirmations are also visibly and audibly rejected. The software provides you with at-a-glance status updates on total, admitted and remaining tickets.

Questions and Answers about TicketSource Express

What do I need to get started with TicketSource Express?

You'll need to have an existing TicketSource account before using TicketSource Express.

TicketSource Express for Windows (offline version) requires a desktop or laptop computer running Microsoft Windows XP, Windows 2003, Windows Vista, or Windows 7. An internet connection is required to import the list of bookings into TicketSource Express for Windows prior to the event but an internet connection is not required at the venue.

TicketSource Express for Web, iPhone/iPod touch and Android requires an available internet connection at the venue to validate ticket scans.

How much does a barcode scanner cost?

A compatible barcode scanner can be purchased from TicketSource for £29.99 each plus delivery.

Do I need an internet connection at the venue when using TicketSource Express?

TicketSource Express for Windows (offline version) doesn't require an internet connection at the venue and operates as a standalone solution. Simply import the list of bookings in to TicketSource Express for Windows prior to the event i.e. before you leave from home or the office.

TicketSource Express for Web (which is available via the Scan Tickets menu option in your TicketSource account) and TicketSource Express for iPod touch do require an available internet connection at the venue.

TicketSource Express for iPhone and Android require an available internet connection or 3G coverage at the venue.

Whether you sell 10 or 10,000 tickets, revolutionise the way you manage and sell tickets for your events with our easy to use, self service box office system.
TicketSource Features
Online Ticket Sales (view sample event)
In-house Ticket Sales
Telephone Box Office Service by TicketSource (0333 telephone number)
Ticketing
Print-at-Home E-Ticket (view sample e-ticket)
Mobile Ticket to Mobile Phone (send me a sample mobile ticket)
Thermal Ticket Dispatched by TicketSource (view sample thermal ticket)
Branded with your Logo
Includes Unique 1D or 2D Barcode
Google Map for Directions
Add your own Terms and Conditions
Add your own Additional Information
Add your own Booking Fee for In-house Sales
Accept donations (with Gift Aid support for registered charities)
Thermal Ticket Printing Option for In-house Sales (info)
Creating Events
Interactive Event Designer (view video walkthrough)
Interactive Seating Plan Designer (view video walkthrough)
General Admission and Allocated Seating Events
Box Office Page Customisation (view video walkthrough)
Discount Codes
Automatic Event Activation/Deactivation
Unlimited Price Categories
Time Restricted Price Categories (e.g. Early Bird)
Group Ticket Price Categories
Password Protected Price Categories
Members Only Price Categories
Automatic "Rules Based" Discounts
Automatically Displays SOLD OUT
Administrative Tools
User Logins with Configurable Permissions
Inventory Management
Customer Management
Box Office Point of Sale
Complimentary Bookings
Reservations
Exchanges, Refunds and Cancel without Refunding
Thermal Ticket Printing
Front of House Tools
Front of House Sheet / Guest List (view sample front of house sheet)
Seating Plan Sheet (view sample seating plan sheet)
Barcode Scanning and Validation (USB scanner, iPhone or Android App) (info)
Standalone Barcode Scanning and Validation Kit (info)
Reporting
Ticket Sales Report
Event Run Summary Report
Attendees Report
Reservations Report
Tickets by Ticket Type Summary
Referral Source Summary
Customer Search and Export
Promotional Tools
Event Listings Page (e.g. yourcompany.ticketsource.co.uk)
Unique URL for Each Event
Event Automatically Listed on Ents24.com
Sell Tickets on Facebook using our Ticket Shop App
Sell Tickets from your Website using our Ticket Shop App
Share Purchase on Facebook and Twitter
Create Discount Codes
Export Customer Details to CSV and Excel
Allocated Seating Events
View Seating Availability at a Glance
Set Price Categories by Section
Block/Unblock Individual Seats, Rows and Sections from Sale
House Seats
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TicketSource is a free system. We are funded solely by booking fees.
To be absolutely clear, there is no charge to event organisers to use the service...
• No set up charge
• No monthly subscription
• No license fee
...and as we use our own merchant facility to process ticket buyers' credit and debit card bookings, TicketSource provides you with a hassle free solution.
Our costs are met by means of a booking fee, paid by the end ticket buyer only when payment for that ticket is made by credit or debit card using our merchant facility.
As an event organiser, when you use the TicketSource system to record your in-house bookings paid directly to you by cash or cheque, or record complimentary ticket allocations, there is no charge.

Which credit and debit cards are accepted?

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For credit or debit card transactions, we accept payment by VISA credit and debit, MasterCard credit and debit, Maestro, American Express and JCB cards.

How much are the booking fees?

Our booking fees are applied per transaction (not per ticket) in order to offer the best value to the customer that we can. It is levied according to the sliding scale below:
Transaction Value "Exclusive" fee option "Inclusive" fee option
Free Events No Fee No Fee
up to £25.00 10%* 9.09%*
up to £35.00 9% 8.26%
up to £50.00 8% 7.41%
up to £100.00 7% 6.54%
up to £250.00 6% 5.66%
up to £500.00 5% 4.76%
over £500.00 4% 3.85%
*minimum booking fee 50p
"Exclusive" fee option: the booking fee will be added to the transaction and paid by your customer. For example,
Total ticket price: £10.00
Total amount paid by your customer: £11.00
Total amount due to you: £10.00
"Inclusive" fee option: the booking fee will be included in the transaction and absorbed by you. For example,
Total ticket price: £10.00
Total amount paid by your customer: £10.00
Total amount due to you: £9.09
For more in-depth examples, try our booking fee calculator.

Why a sliding scale?

Our fee levels have to cover the credit/debit card provider charges that we incur with each card transaction, as well as our website provision, staffing costs and general overheads.
The costs that we incur with each card transaction have both percentage and fixed fee elements. The result is that our costs as a proportion of the transaction value fall as the size of the transaction increases. This sliding scale structure allows us to keep our booking fees as low as possible for the customer while maintaining sufficient profitability on each transaction to stay in business.
Your booking fee preferences can be changed at any time in the future by choosing ‘Booking Fee Settings’ under the ‘Account Settings’ menu in your TicketSource account.

Booking fee options

When registering with TicketSource as an event organiser, you will have a choice of how you want your booking fees applied. The options are:
• Inclusive: Booking fee incorporated within the published ticket price
• Exclusive: Booking fee listed as a separate item in addition to the published ticket price
• Split: part inclusive and part exclusive
• Flat: as a monetary amount instead of our percentage sliding scale
Your selection can be changed at any time by clicking the ‘Account Settings’ menu and selecting the ‘Booking Fee Settings’ menu option in your TicketSource account.

Donations

The TicketSource system enables you to accept donations from the customer when booking tickets.
If you are a registered charity in the UK and therefore entitled to receive Gift Aid donations, you can choose to display an additional option to your customers to "giftaid it", enabling your charity to reclaim 25p of tax on every £1 that the customer donates.
An administration fee of 5% will be deducted from all donations made by credit or debit card using our merchant facility.

Transfer of funds

Whichever option you choose, the TicketSource system will generate a sales report at the end of each booking period, showing you the itemised breakdown of your ticket sales revenue and booking fees. Transfer of funds net of fees will be initiated on the Monday following completion of the event and should arrive in your nominated bank account on the Wednesday (or Thursday following a Bank Holiday Monday).
This gives you peace of mind that if you have to cancel an event, refunds are one less thing for you to have to deal with as TicketSource will refund all credit / debit card customers in full including their booking fee. In this situation we absorb all credit or debit card fees so you are left owing nothing.

Is the customer's money safe?

The proceeds of all credit and debit card sales transacted via TicketSource are paid into a segregated ‘Client’ bank account meaning that they are completely ring-fenced from our own working capital and booking fee income.
The funds relating to any given event are held in the Client account until after that event has finished. That way, whenever an event is cancelled, we can make a full refund directly to the customer (inclusive of our booking fees and credit card transaction fees)
These arrangements are in line with best practice as specified by all major credit card companies and also by STAR (the Society of Ticket Agents and Retailers) of which TicketSource is a member.
This segregated structure also means that, in the unlikely event that TicketSource should ever run into financial problems, any potential creditors would have no call on, or access to the money that we are simply holding for customers and event organisers.

Delivery options

Customers who book online and pay by debit or credit card have a variety of ticket delivery options available to them.
Electronic Ticket: customers print their own e-tickets at home, at no additional cost.
Mobile Ticket: a mobile ticket which includes the unique booking reference and barcode is sent to the customer’s phone at a cost to the customer of 50p per booking.
Standard Post Ticket: available as an option up to four days before your event, tickets are dispatched to the customer directly from TicketSource via Royal Mail and the customer is charged an additional £1.50 per booking.

Booking fee calculator

Select a booking fee option and use the booking fee calculator below to see an indication of costs.
The booking fee will be included in the total cost of the tickets and absorbed by you.
The booking fee will be added to the total cost of the tickets and paid by your customer.
Part of the booking fee will be added to the total cost of the tickets and paid by your customer, and part of the booking fee will be included in the total cost of the tickets and absorbed by you.
Total Price Of Tickets Booking Fee
paid by customer
Booking Fee
absorbed by you
Booking Fee rate
£0.01 - £5.00 £ + £ = £0.50
£5.01 - £25.00 % + % = 10.00%
£25.01 - £35.00 % + % = 9.00%
£35.01 - £50.00 % + % = 8.00%
£50.01 - £100.00 % + % = 7.00%
£100.01 - £250.00 % + % = 6.00%
£250.01 - £500.00 % + % = 5.00%
£500.01+ % + % = 4.00%
The flat rate booking fee will be added to the total cost of the tickets and paid by your customer, and the remainder of the booking fee owing will be included in the total cost of the tickets and absorbed by you.
Total Price Of Tickets Booking Fee
paid by customer
Booking Fee rate
£0.01 - £5.00 £ £0.50
£5.01 - £25.00 £ 10.00%
£25.01 - £35.00 £ 9.00%
£35.01 - £50.00 £ 8.00%
£50.01 - £100.00 £ 7.00%
£100.01 - £250.00 £ 6.00%
£250.01 - £500.00 £ 5.00%
£500.01+ £ 4.00%
The flat rate booking fee will be added to each ticket and paid by your customer, and the remainder of the booking fee owing will be included in the total cost of the tickets and absorbed by you.
Total Price Of Tickets Booking Fee
paid by customer
Booking Fee rate
£0.01 - £5.00 £ £0.50
£5.01 - £25.00 £ 10.00%
£25.01 - £35.00 £ 9.00%
£35.01 - £50.00 £ 8.00%
£50.01 - £100.00 £ 7.00%
£100.01 - £250.00 £ 6.00%
£250.01 - £500.00 £ 5.00%
£500.01+ £ 4.00%

Number of tickets
Total ticket price £
Booking fee paid by your customer £ Booking fee absorbed by you £
Total amount paid by your customer £ Total amount due to you £
For answers to frequently asked questions, take a look at our knowledgebase.
You can also see the box office in action by booking tickets for our sample event.
For a video walkthrough of the most common features, check out the user guides below to get your events up and running in next to no time.
Adding an event (general admission) Seating plan designer
Adding an event (seating plan) Box office customisation
Reporting options
You can view all the legal stuff in our Terms and Conditions, Privacy Policy, Customer Purchase Policy and Customer Commitment Statement.
if you're still unable to find the answers to your questions, please feel free to contact us by email, live chat or telephone.
Our box office system is here to make your life easier and so are we. Any question big or small, we're here to help you. Our friendly support team are happy to provide you with answers.

Send us an email

Contact us with your questions and we'll email you with the answers

Chat online with us

Use our live chat for new customer enquiries and technical support

Give us a call

We're available anytime between 9.00am and 7.00pm, Monday to Friday
and 9.00am til 5.00pm, Saturday

029 2071 3200

Write to us

TicketSource Limited
3 Stangate House
Stanwell Road
Penarth
Vale of Glamorgan
CF64 2AA
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Connect with us

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Signing up as an event organiser with TicketSource is easy and takes just a few minutes!
Simply provide information about yourself and your organisation and click sign up to register your event organiser account...
First Name
Last Name
Telephone Number
Email Address
In order to access your TicketSource account in future please provide a password...
Password
Confirm Password

Company Name
Select your address from the matching entries below or enter your address manually...
Matching Addresses
Address Postcode House Number
or
If you are an international user signing up outside of the United Kingdom, click here.
Address
Postcode
Country
Postal/Zip Code
Website
Facebook Page facebook.com/
Twitter Feed twitter.com/
Company Description
Company Category
Company Event Activities
How did you hear about TicketSource?

Choose a URL for your personalised event listings page...
Event Listings URL .ticketsource.co.uk

Choose the booking fee setting for your TicketSource account...
The booking fee will be included in the cost of the tickets and absorbed by you.
The booking fee will be added to the cost of the tickets and paid by your customer.
Part of the booking fee will be added to the cost of the tickets and paid by your customer, and part of the booking fee will be included in the cost of the tickets and absorbed by you.
Total Price Of Tickets Booking Fee
paid by customer
Booking Fee
absorbed by you
Booking Fee rate
£0.01 - £5.00 £ + £ = £0.50
£5.01 - £25.00 % + % = 10.00%
£25.01 - £35.00 % + % = 9.00%
£35.01 - £50.00 % + % = 8.00%
£50.01 - £100.00 % + % = 7.00%
£100.01 - £250.00 % + % = 6.00%
£250.01 - £500.00 % + % = 5.00%
£500.01+ % + % = 4.00%
The flat rate booking fee will be added to the cost of the tickets and paid by your customer, and the remainder of the booking fee owing will be included in the cost of the tickets and absorbed by you.
Total Price Of Tickets Booking Fee
paid by customer
Booking Fee rate
£0.01 - £5.00 £ £0.50
£5.01 - £25.00 £ 10.00%
£25.01 - £35.00 £ 9.00%
£35.01 - £50.00 £ 8.00%
£50.01 - £100.00 £ 7.00%
£100.01 - £250.00 £ 6.00%
£250.01 - £500.00 £ 5.00%
£500.01+ £ 4.00%
The flat rate booking fee will be added to each ticket and paid by your customer, and the remainder of the booking fee owing will be included in the cost of the tickets and absorbed by you.
Total Price Of Tickets Booking Fee
paid by customer
Booking Fee rate
£0.01 - £5.00 £ £0.50
£5.01 - £25.00 £ 10.00%
£25.01 - £35.00 £ 9.00%
£35.01 - £50.00 £ 8.00%
£50.01 - £100.00 £ 7.00%
£100.01 - £250.00 £ 6.00%
£250.01 - £500.00 £ 5.00%
£500.01+ £ 4.00%

Required information
A note about spam filters
If you don't get an activation email from us within a few minutes of signing up please check your spam folder or junk mail filter. The email will be coming from no-reply@ticketsource.co.uk