Adding an event listing (general admission)
Seating plan designer
Adding an event listing (seating plan)
Box office customisation
How it works
TicketSource enables any Event Organiser to create "Buy Tickets" links or buttons from any online location… your website, Facebook, MySpace, Twitter, What's On listing, banner ad, etc.
When your customer clicks on one of those links, they land on your TicketSource sales screen where they select their tickets and pay by debit or credit card. They then receive an E-Ticket or Booking Confirmation by email which they print out and bring to the venue, or they can also have that sent by MMS text to their mobile phone.
You - the event organizer - can grant entry on these e-tickets in their own right or exchange them for your own preferred printed format ticket, wristband, pass etc.
We take care of all the admin and transfer the funds to you as soon as the Event has taken place and we know that we are no longer liable for refunds due to cancellation.
Below you'll find all the information you need to get started.
Register as an Event Organiser
Click on Register/Login tab and follow the onscreen instruction.
Create an Event Listing
To create an event listing and online ticket sales screens just follow the step by step instructions below.
Log in to your TicketSource account using your email address and password you set when registering. You will see your event summary page.
Step 1:Click on "Add new event listing"
Either click on the "Add a new event listing" link on this screen or on "Event Settings" from the top menu bar and select "Add a New Event Listing" there.
Step 2:Click on "Add new event details"
Step 3:Fill in the name of your event, reference and description of the event.
Step 4:You can password protect your sales by clicking the box.
Use this option if you want to provide access to certain people or groups e.g. casts family and friends. First before the tickets go on general release.
Step 5: If you need to record an additional information during the sales process just tick the box "Ask an additional question during booking".
Type in the query you need to record, e.g member number or employee number etc. Click confirm.
Step 6:Add details of Venue and Date.
Click on "Add new venue and date"
Step 7:Fill in the venue and date details.
A small Google map will be displayed based on your postcode, drag the red marker to the exact location of your venue.
Note: The finish date defines the specific date of the event not the length of the shows/event run. So unless it is a weekend festival, 48 hour movie marathon etc the event date will generally be the same date as the start date.
Step 8:Set the date and time you want the tickets to become active.
Step 9:Stop ticket sales setting.
This is the time before the performance the tickets will stop being available for purchase online, this time only applies to internet sales not in-house sales through your box office system administration account.
Note: If you don't have a internet connection at the venue and are using our offline solition "TicketSource Express software for Windows" ensure you set a stop time allowing you to take a complete database copy and arrive at the venue before the doors opening time. Click Confirm.
Step 10:Create Ticket Category.
To add a new section click "add new section".
Step 11:Set ticket available.
Give the section a description and the quantity of tickets available then click confirm.
Step 12:Add price categories for section.
Add a price for the previous section by clicking add new price category and then clicking confirm.
Step 13:Give the section a description and price, adult, child, student etc.
Note: Make sure the price category is ticked to be viewable by the public even if your events aren't going to be published yet.
If you want only certain people to be able to buy at for example a members rate, you can password protect a price category and include the code in your promotional material to that group.
To set the minimum and maximum number of tickets a person can buy in one transation use the drop down boxes, by default it has a maximum of the full ticket availability.
Step 14:To add more price categories click add new price category.
Step 15:To modify, copy or remove a price category move your mouse over the Price Category section and click on the text that appears.
If you wanted to offer an incentive to early purchasers or want to sell a limited number of tickets at a certain price, can add another section to the event, move your mouse over Section and click add new section.
Enter the description and quantity. Remember your overall availability will now be set by General Admission and Early Bird Tickets together so ensure you modify the quantities accordingly to avoid over booking.
Then add a price category for this new section as described in step 13. Once you have setup all your price categories and are happy, you can add extra performances.
Step 16:Create additional dates.
Once you have setup all your price categories and are happy, you can add extra performances. You do this by duplicating the first date and modifying the copy.
Move your mouse over your current Venue and Date and click "copy".
This duplicates the first instance of your event exactly ready to be modified
Step 17:Modify duplicated event instance, change to next date/venue.
On the new copy hover your mouse over the Venue and Date details and click modify and simply change the date, time or location for your second "performance" and save.
Note: If the quantity of tickets available are different modify the price categories accordingly.
Repeat as often as required.
Step 18:Activate online sales.
To activate or deactivate your tickets at any time, navigate to the My Account page click on Actions of the specific event and Activate/deactivate Tickets Sales.
To view our animated and narrated User Guide to setting up an Event Listing click here
Link your Event Listing to your website
When you complete the creation of an Event Listing, you will be given a choice of URL web addresses for it, allowing you to choose your preferred format and link to the relevant URL from your website, or anywhere else online. eg. Facebook, Twitter, MySpace etc.
You can choose to link to a page listing all the current events for your organisation, one listing all the dates for a specific Event Listing, or each individual date for a listing separately.
Create your seating plan
TicketSource in it's simplest configuration lets you sell unnumbered "General Admission" tickets from a simple quota, which is ideal for standing events or "first come first served" seating. However if your venue uses allocated seating you can now sell tickets with assigned seat numbers from your own online venue plan.
You can create an online seating plan easily for any size of venue not matter how simple or complex the layout - from a Church Hall, to a multi-tier auditorium or arena.
You only have to do this once and it will be saved as part of your Event Organiser record and available on the system to simply select for all your future performances.
If you have several different seating configurations in the same venue, you can create a range of seating plans and just select the appropriate one when listing a new event.
To create a venue seating plan, log into your TicketSource account and follow the step-by-step instructions below. Alternatively, to view our animated and narrated User Guide to setting up an Event Listing click here.
Customise your Events Listing display
When you create an event listing without specifying the colour palette or uploading your own images as described below, the sales screens that your customers will see when they click to buy tickets for your event will be in the TicketSource default colours of orange black and white.
However you can easily customise your listings display settings to complement your organisations branding.
Follow the instructions below or to view our animated and narrated User Guide to Customising Event Listings by clicking here.
Recording sales offline
Because TicketSource is a complete box office solution it not only enables your customers to book and pay online - but it also allows your ticket sales administrators to accurately record cash, cheque and credit card sales (and complimentary tickets) whether by phone or in person.
Although you can just assign a quota of tickets for online sale via TicketSource, there is an advantage to managing your whole inventory through the system. It can be used simultaneously from any number of different locations and completely eliminates the possibility of overselling, or one location running out of tickets while another has plenty left.
Here's how to use our sales management functions to handle inhouse sales.
First the administrator needs to login using the details you provided on registration.
Add additional administrators
TicketSource allows multiple administrators, in multiple locations, to be simultaneously selling tickets from the same online seating plan or ticket quota, while your online customers are buying directly, with absolutely no risk of double booking.
Administrators can work from anywhere with an internet connection. You can also give different colleagues or associates, different permission levels… for example allowing them to make sales, but not to change Event Listing details, and limiting access to the financial reporting functions.
To add the other individuals you want to be able to use your TicketSource account, and set level of access you want them to have, just follow the instructions below.
Log in to your acccount with the details you used at registration.
Set payment options
TicketSource transfers the funds from any online bookings on the Monday following each event. This gives you peace of mind that if the unthinkable happens and you do have to cancel an event, refunds are one less thing for you to have to deal with as TicketSource will refund all credit / debit card customers in full including their booking fee. In this situation we absorb all credit or debit card fees so you are left owing nothing.
Here's how to provide your payment details.
Login to your account with the details your provided at registration.
Step 1:Access your account settings
Click on "Account Settings" in the top menu bar and select "Payment Details"
Step 2:Enter details
Enter the details of the bank account into which your funds should be transferred.
Access ticket sales reports
You will be emailed a ticket sales report when the online booking period closes for each event, as well as daily summary reports throughout the booking period. However you can also access Ticket Sales Reports on demand for different Events / Date Ranges / Payment types / Sales locations etc.
These reports show the percentage of capacity sold for each date and a breakdown Full Price, Concession and Complimentary tickets - also pre and post voucher discount if you have enabled discount codes as part of your online marketing.
To access these reports just login to your account using the details you provided at registration.
Barcode scanner options
TicketSource Express is a FREE companion system to the the TicketSource website. It lets you scan and validate customers tickets (eTickets, Thermal tickets or mobile tickets) using your iPhone, iPod Touch or Android mobile device, or a separate USB barcode scanner attached to your Windows or Mac computer.
USB barcode scanners can be purchased directly from us at a cost of £29.95 + P&P and VAT by clicking here.
TicketSource Express for iPhone, iPod Touch or Android, requires no barcode scanner… you just use the built-in device camera to scan tickets. TicketSource Express for iPhone is available from Apple's App Store.
To setup your ticket scanning options, first login using the details provided at registration.
Box Office printers
Multiple sales channels - single printer
When using TicketSource Venue, the TicketSource website acts like a printer server, so your administrators could be entering bookings from any location, (eg. home, box office, call centre, an ipad in a local shop) and this would output the booking on your thermal ticket printer (wherever it is based), ready for collection or posting out.
Multiple sales channels - multiple printers in different locations
Some trading situations may require you to use numerous thermal printers, for example if you sell through satellite ticket shops as well as your regular box office.
This guide will help you set-up TicketSource Venue to work with one or many thermal ticket printers.