Step 1:Enter Administration Details.

Fill in your own contact details as Administrator and choose a password.

Step 2:Enter Organisation Details.

Click "Next" and fill in details of the Organisation for which you will be selling tickets.

Step 3:Event Listings Page Name.

Select a name for your Events Listings webpage. The web address will take the form: yourpagename.ticketsource.co.uk. You just need to tell us what the "yourpagename" part should be.

Step 4:Booking Fee options.

Select how you want your Booking Fees applied.

• Inclusive: Fee included within the published ticket price
• Exclusive: Listed as an separate item added to the published ticket price
• Split: Part inclusive and part exclusive
• Flat: As a monetary amount instead of our percentage sliding scale

These can be changed at any point from Event Settings | Booking Fee menu options

Step 5:Click Register.

Review our Terms and Conditions and click to Register.

Step 1:Click on "Add new event listing"

Either click on the "Add a new event listing" link on this screen or on "Event Settings" from the top menu bar and select "Add a New Event Listing" there.

Step 2:Click on "Add new event details"

Step 3:Fill in the name of your event, reference and description of the event.

Step 4:You can password protect your sales by clicking the box.

Use this option if you want to provide access to certain people or groups e.g. casts family and friends. First before the tickets go on general release.

Step 5: If you need to record an additional information during the sales process just tick the box "Ask an additional question during booking".

Type in the query you need to record, e.g member number or employee number etc. Click confirm.

Step 6:Add details of Venue and Date.

Click on "Add new venue and date"

Step 7:Fill in the venue and date details.

A small Google map will be displayed based on your postcode, drag the red marker to the exact location of your venue.

Note: The finish date defines the specific date of the event not the length of the shows/event run. So unless it is a weekend festival, 48 hour movie marathon etc the event date will generally be the same date as the start date.

Step 8:Set the date and time you want the tickets to become active.

Step 9:Stop ticket sales setting.

This is the time before the performance the tickets will stop being available for purchase online, this time only applies to internet sales not in-house sales through your box office system administration account.

Note: If you don't have a internet connection at the venue and are using our offline solition "TicketSource Express software for Windows" ensure you set a stop time allowing you to take a complete database copy and arrive at the venue before the doors opening time. Click Confirm.

Step 10:Create Ticket Category.

To add a new section click "add new section".

Step 11:Set ticket available.

Give the section a description and the quantity of tickets available then click confirm.

Step 12:Add price categories for section.

Add a price for the previous section by clicking add new price category and then clicking confirm.

Step 13:Give the section a description and price, adult, child, student etc.

Note: Make sure the price category is ticked to be viewable by the public even if your events aren't going to be published yet.

Optional:Discount codes.

If you want only certain people to be able to buy at for example a members rate, you can password protect a price category and include the code in your promotional material to that group.

Optional:Purchase limitations.

To set the minimum and maximum number of tickets a person can buy in one transation use the drop down boxes, by default it has a maximum of the full ticket availability.

Step 14:To add more price categories click add new price category.

Step 15:To modify, copy or remove a price category move your mouse over the Price Category section and click on the text that appears.

Optional:Discounts.

If you wanted to offer an incentive to early purchasers or want to sell a limited number of tickets at a certain price, can add another section to the event, move your mouse over Section and click add new section.

Enter the description and quantity. Remember your overall availability will now be set by General Admission and Early Bird Tickets together so ensure you modify the quantities accordingly to avoid over booking.

Then add a price category for this new section as described in step 13. Once you have setup all your price categories and are happy, you can add extra performances.

Step 16:Create additional dates.

Once you have setup all your price categories and are happy, you can add extra performances. You do this by duplicating the first date and modifying the copy.

Copy Event:Discounts.

Move your mouse over your current Venue and Date and click "copy".

This duplicates the first instance of your event exactly ready to be modified

Step 17:Modify duplicated event instance, change to next date/venue.

On the new copy hover your mouse over the Venue and Date details and click modify and simply change the date, time or location for your second "performance" and save.

Note: If the quantity of tickets available are different modify the price categories accordingly.

Repeat as often as required.

Step 18:Activate online sales.

To activate or deactivate your tickets at any time, navigate to the My Account page click on Actions of the specific event and Activate/deactivate Tickets Sales.

To view our animated and narrated User Guide to setting up an Event Listing click here

Sales page link options:

These can be viewed at any time by selecting an event listing on your "My Account" screen and then, from the "Event Settings" menu, clicking on the "View web links" option.

Choose whether to link to:

• Your overall listings page.
• To a Specific Event.
• To each individual date or performance within the selected Event Listing.

Link URL formats:

• The first format will be the link to all your current and future events… eg: yourcompanyname.ticketsource.co.uk
• The second will be the link to the specific event you have created. eg: www.ticketsource.co.uk/event/12345
• Finally, you can select the set of URLs, each linking to an individual date for the event. eg www.ticketsource.co.uk/date/54321

TicketSource "Buy Tickets" buttons

Alternatively use the "Buy Tickets button" html code. Click on show html.

Copy the html code or click copy to clipboard.

This html code can be pasted into your website, Facebook status update or your Tweets and a "Buy Tickets" link will automatically be created.

Step 1:Add a new seating plan.

Click on "Event Settings" and "Add New Seating Plan Template".

Step 2:Name your seating plan.

Give your seating plan a description E.g. New Theatre

Note: The Seating Plan Scale dropdown reflects the scale displayed when booking, a large venue will require a small scale to fit in all the seats, conversly a smaller venue should select large.

Step 3:Create a seating plan section.

Click "Add new Seating Plan Section".

Step 4:Name the seating section.

Give the new seating section a name (eg. Stalls) and enter it in the box on the left of your screen.

Step 5:Select a colour for the section.

Choose the colour to display the seats in this section with the colour selection tool. Click on the default colour swatch to start.

Step 6:Label your rows.

Label your rows to match your venue seat numbering system.

Step 7:Start building your plan.

To select seats indivdually double click on each seat until it changes colour. This means that the system recognises it as a seat.

Unselected squares will not register as seats on your venue plan layout. So leave gaps in your seating plan grid to represent your aisles etc.

Step 8:Add blocks of seats.

For speed, use the "add multiple seats" shortcut.

Click on "Add multiple Seats"

Choose the number of seats to be added to each block starting from the "anchor" square you click on and assign the seat numbers according to the numbering system used in your venue.

Step 9:Add house seats, wheelchair spaces etc.

If you need to block off certain areas for House Seats or Wheelchair spaces, just click on the corresponding square to select the seat and in the "Selected Seat Details" box tick the appropriate option.

Step 10:Add comments to individual seats.

To add a comment to certain seats such as restricted view or limited leg room.

Use the same method as step 9 and type in the restriction or comment, this will be viewable on your seating plan by your customers.

Step 11:Save section to template.

To save your venue seating plan section section click Save changes.

Step 12:Move section on template.

You can now "drag and drop" this seating plan section to reflect it's physical position relative to the stage.

If you need to change the orientation of the seats simply use the Rotate arrows.

Step 13:Create and arrange additional sections.

If you require additional seating areas repeat steps 3-12 to build individual section layouts and then combine them into your unique seating plan.

The example opposite uses three sections to represent stalls, circle and gallery in red, yellow and blue respectively.

Step 14:Click Save Changes.

The template will now be ready to select when you create a new event listing.

Note: Once a saved seating plan template has been selected for an event, any later changes to that venue seating plan will not update "backwards" into any already existing live events using that template.

Step 1:Select "Box Office Display Settings".

Click on "Event Settings" in the top menu bar and select "Box Office Display Settings"

Step 2:Choose your colour scheme.

Choose from any of the default colour schemes that best reflect your organizations branding.

Alternatively you can select specific colours for the screen background, font, buttons and button text.

Step 3:Upload header / footer images. (Optional)

Click on upload header image. A window will appear for you to navigate to the appropriate file location and select the image that you want to upload to display at the top of the screen to match your website colours and branding.

IMPORTANT:

Images should be in JPG or GIF format. Ideal dimensions are 770 x 60 pixels. Maximum dimensions are 800 x 200 pixels. File sizes should not exceed 500KB.

Step 5:Once you've made your selection click on Save Changes.

Your customised page will now reflect the look and feel of your own website creating a seamless transition for your customers when they click on your "Buy Tickets" link. For example:

Step 1:Log in.

When they log in, your administrator will land on your "My Account" page and will see a summary of your current events listed.

Step 2:Select Event.

Click on the blue ticket icon for the event in question and follow the onscreen instructions to process a sale on behalf of a customer.

Step 3:Select ticket type.

Select the required ticket category from the list avaialble for this event.

Step 4:Select seats. (If enabled)

If you are using an allocated seating plan select the chosen seats.

Step 5:Review selection.

The booking summary gives the transaction amounts and the allocated seats.

Step 6:Discount Code.

Should you need to use a discount code for the booking just enter in the box provided.

Step 7:Select Payment Method.

When it comes to the payment stage you have the option to record Cash, Cheque, Pay on Arrival, as well as Complmentary tickets. Add any notes about that particular customer… eg assistance required.

Step 8:Click Checkout.

Enter the customers details. Only the first name and surname are required but the other details you collect will be added to your marketing database to promote future events.

Step 9:Click Book Tickets.

Step 10:Print Tickets.

Selct print ticket option at the bottom of the page.

Step 1:Access your account settings.

Click on "Account Settings" tab on the top menu bar and then select "User Account Administration"

This will display your current list of registered administrators.

Step 2:Add new user.

Click on the "Add new User Account" link on the bottom right of the screen.

Step 3:User details.

Fill in details for the new user.

Step 4:Set User Permissions.

Set the functions that the new user is to have access to.

In the User Permissions settings window, a small popup box on the right gives a brief description of the functions under each category.

Step 5:Click save changes.

Step 1:Access your account settings

Click on "Account Settings" in the top menu bar and select "Payment Details"

Step 2:Enter details

Enter the details of the bank account into which your funds should be transferred.

Step 1:Access your Reports.

Click on "Reports" on the top menu bar then select "Ticket Sales Report" or "Event Summary Report"

Step 2:Specify filters for reports.

Select the event you want to see details for and click "produce report".

Step 3:Output reports.

Ticket Sales Reports can be downloaded into a csv file.

Event Run Summary Reports are output as .pdf files

Step 1:Set up TicketSource Express.

Click on "Express" in the top menu bar and select "Scan Settings"

Step 2:Choose ticket scanning preferences.

You can choose whether to scan tickets just once (i.e the ticket is for 4 people but only scan the e-ticket once) Or scan the ticket for each person (i.e scan the ticket 4 times). This option allows parties to arrive separately having booked together without any chance of you admitting too many people.

You can choose whether to recieve an audible sound when scanning and can set how long the scan result stays remains on your screen for.

Step 3:Update bookings database.

Note: An internet connection is not required at the venue. Just make sure you the bookings list prior to the event, eg. before you leave home or the office.

Step 4:Start ticket scanning session.

Click on "Express" in the top menu bar and select "Scan Tickets"

Step 5:Select Event to scan tickets for.

Choose which of your current events you want to scan tickets for and click select event.

Step 6:Monitor progress of admissions.

The scanning screen shows the number of tickets sold and the number already scanned.

Note: you can reset the scan count at anytime. Go to the "Express" menu and select "Reset Scanned Tickets"

Step 1:Install TicketSource Venue.

www.ticketsource.co.uk/venue

Step 2:Log into your TicketSource account.

Click on "Accounts Settings" in the top menu bar and select "Location Details"

Step 3:Add new Location.

Click on "Add new Location" and type the name of new location - in this case "Ticket Shop" - then click save.

Notice that the Linked User Accounts shows that "Ticket Shop" has no account allocated to that location.

Step 4:Assign users to Location.

Click on "Accounts Settings" in the top menu bar and select "User Account Administration"

Step 5:Click on "Add new User Account".

Step 6:Fill in new user details.

In the location option box choose the new location you set-up in step 4 in this example "Ticket Shop".

Note: If your box office staff are likely to move around from location to location it's best to set up an account for each location rather use personal accounts.

Step 7:Check account links.

Check the accounts are correctly linked by navigating to Accounts Settings | Location Details.You"ll see that the new location "Ticket Shop" now has 1 linked account.

Step 8:Open TicketSource Venue.

Open TicketSource Venue from your programs menu or from the icon in the bottom right of your screen.

Step 9:Enter New Location.

Enter your new users details for your "Ticket Shop" location.

Step 10:Test connection.

Click Test Connection to TicketSource web site.

Step 11:Apply changes.

Once the link is established click Apply Changes.

Step 12:Finalise Details.

The Location will update to "Ticket Shop". Then simply select your printer from the Printer Settings. Now your account is linked to the "Ticket Shop".

This means that irrespective of where you are in the world, if you were to take a booking through your TicketSource account it would output the thermal ticket to the "Ticket Shop" printer location.