TicketSource is a free system. We are funded solely by transaction fees.
To be absolutely clear, there is no charge to event organisers to use the service.
- No set up charge
- No monthly subscription
- No license fee
Our costs are met by means of a booking administration fee, paid by the end ticket buyer only when payment for that ticket is made by credit or debit card.
This booking fee is applied to all credit or debit card transactions whether the customer buys directly online themselves, or the sale is processed by your administrator e.g. credit or debit card bookings by phone or in person.
As an event organiser, when you use the TicketSource system to record your in-house bookings paid directly to you by cash or cheque, or record complimentary ticket allocations, there is no charge.
Which credit and debit cards are accepted?
For credit or debit card transactions, we accept payment by VISA credit, VISA debit, MasterCard and Maestro cards.
How much are the booking fees?
Our booking fees are applied per transaction (not per ticket) in order to offer the best value to the customer that we can. It is levied according to the sliding scale below:
|Transaction Value||"Exclusive" fee option||"Inclusive" fee option|
|up to £25.00||10%*||9.09%*|
|up to £35.00||9%||8.26%|
|up to £50.00||8%||7.41%|
|up to £100.00||7%||6.54%|
|up to £250.00||6%||5.66%|
|up to £500.00||5%||4.76%|
*minimum fee 50p
"Exclusive" fee option: the booking fee will be added to the total cost of the tickets and paid by your customer. For example,
Total ticket price: £10.00
Total amount paid by your customer: £11.00
Total amount due to you: £10.00
"Inclusive" fee option: the booking fee will be included in the total cost of the tickets and absorbed by you. For example,
Total ticket price: £10.00
Total amount paid by your customer: £10.00
Total amount due to you: £9.09
Why a sliding scale?
Our fee levels have to cover the credit/debit card provider charges that we incur with each card transaction, as well as our web site provision, staffing costs, general overheads and VAT.
The costs that we incur with each card transaction have both percentage and fixed fee elements. The result is that our costs as a proportion of the transaction value fall as the size of the transaction increases. This sliding scale structure allows us to keep our booking fees as low as possible for the customer while maintaining sufficient profitability on each transaction to stay in business.
Your booking fee preferences can be changed at any time in the future by choosing ‘Booking Fee Settings’ under the ‘Event Settings’ menu in your TicketSource account.
Booking Fee options
When registering with TicketSource as an event organiser, you will have a choice of how you want your booking fees applied. The options are:
- Inclusive: Booking fee incorporated within the published ticket price
- Exclusive: Booking fee listed as a separate item in addition to the published ticket price
- Split: part inclusive and part exclusive
- Flat: as a monetary amount instead of our percentage sliding scale
Your selection can be changed at any time by clicking the ‘Event Settings’ menu and selecting the ‘Booking Fee Settings’ menu option in your TicketSource account.
Here’s the screen on which you select your preference:
Transfer of funds
Whichever option you choose, the TicketSource system will generate a sales report at the end of each booking period, showing you the itemised breakdown of your ticket sales revenue, the booking fees and VAT due. Transfer of funds net of fees will be initiated on the Monday following completion of the event and should arrive in your nominated bank account on the Wednesday (or Thursday for fund transfers over £10,000).
This gives you peace of mind that if you have to cancel an event, refunds are one less thing for you to have to deal with as TicketSource will refund all credit / debit card customers in full including their booking fee. In this situation we absorb all credit or debit card fees so you are left owing nothing.
Is the customer’s money safe?
The proceeds of all credit and debit card sales transacted via TicketSource are paid into a segregated ‘Client’ bank account meaning that they are completely ring-fenced from our own working capital and booking fee income.
The funds relating to any given event are held in trust until after that event has finished. That way, whenever an event is cancelled, we can make a full refund directly to the customer (inclusive of our booking fees and credit card transaction fees)
These arrangements are in line with best practice as specified by all major credit card companies and also by STAR (the Society of Ticket Agents and Retailers) of which TicketSource is a member.
This segregated structure also means that, in the unlikely event that TicketSource should ever run into financial problems, any potential creditors would have no call on, or access to the money that we are simply holding in trust for customers and event organisers.
Customers who book online and pay by debit or credit card have a variety of ticket delivery options available to them.
Electronic Ticket: customers print their own e-tickets at home, at no additional cost.
Tickets by Text: a mobile ticket which includes the unique booking reference and barcode is sent to the customer’s phone at a cost to the customer of 50p per booking.
Standard Post: available as an option up to four days before your event, tickets are dispatched to the customer directly from TicketSource via Royal Mail and the customer is charged an additional £1.50 per booking.