TicketSource is the easy to use event ticketing system which seamlessly integrates your internet and in-house ticket sales.
Sell tickets online, in person and over the phone using our simple online box office solution.
The box office system is web based and entirely self service putting you in complete control of your events and ticket allocations at all times.
You could be up and running with your first event listed in less than 10 minutes... simply sign up to get started today!
Customers who prefer a more personal approach to buying their tickets are able to make use of our professionally manned telephone box office.
The TicketSource telephone box office service operates between Monday and Friday from 9.00AM til 7.00PM (excluding bank holidays) and Saturday from 9.00AM til 5.00PM. A call back service operates outside of these hours.
Customers choosing to book their tickets using our telephone box office solution pay an additional £1.50 to have their tickets booked via one of our friendly telephone operators and dispatched to them directly from TicketSource.
TicketSource offers a thermal ticket printing solution, TicketSource Venue, to event organisers and venues who want to be able to print their own thermal tickets for in-house bookings, which is useful if you want to:
• Give customers their tickets at the box office in person.
• Hold tickets at the box office for the customer to collect.
We can supply you with thermal ticket stock or alternatively, we can design a template to work with your existing thermal ticket stock. Just contact us for further details.
At the end of the booking period for each event, our system produces an automated Front of House sheet that your door staff can use to check ticket validity.
Our box office administration system is web based and entirely self service so you can keep control of your events and ticket allocations.
It lets you change the look of your box office pages, produce sales reports, and even export your customer database at any time of the day or night.
TicketSource also allows you to record in-house phone bookings, cash, cheque and comp sales, automatically integrating them with your online sales into one comprehensive sales report.
In addition to the standard e-ticket and mobile ticket delivery methods we offer TicketSource Venue, our thermal ticket printing solution.
Simply download and install the free TicketSource Venue software on your computer and use your TicketSource account to print tickets for your in-house bookings to your connected thermal printer.
No thermal printer? No problem! We can recommend a solution to suit any budget...
Entry-level Thermal Printer
The DYMO LabelWriter 450 series is available from Amazon with prices varying daily but starting from around £70.00 including VAT and delivery.
This entry-level thermal printer is very compact and perfect for printing tickets on to white thermal card stock (106mm x 62mm). Click here to see the DYMO LabelWriter in action.
Click here for further details and to purchase a DYMO LabelWriter series printer.
Standard Thermal Printer
The Citizen CL series printer with pre-installed ticket cutter is capable of handling thermal stock 82mm wide and is available from Newbury Data with prices starting from £288.00 + VAT.
This thermal printer is ideal for venues handling a larger volume of tickets and supports a wide variety of thermal ticket stock dimensions. Click here to see the Citizen CL printer in action.
Click here for further details and to purchase a Citizen CL-S521 series printer.
Blank thermal stock for either thermal printer is available to purchase by clicking the "Buy Ticket Stock" link below, or alternatively we can design a template to work with your existing ticket stock (contact us for further details)
TicketSource Venue is designed to operate on Windows XP, Windows Vista, or Windows 7.
|View TicketSource Venue
|View TicketSource Venue
Yes. TicketSource Venue communicates directly with the TicketSource website to retrieve ticket details.
No. There are no plans to release TicketSource Venue on other platforms at present.
Do you want a fast and effective way of validating tickets on the door at your events?
TicketSource Express is a free companion application to the TicketSource website that lets you use your Windows or Mac computer with an attached barcode scanner, or your iPhone/iPod touch or Android device's camera to quickly scan and validate your customers' tickets (thermal tickets, mobile tickets and e-tickets)
No barcode scanner? No problem!
We can supply you with a compatible barcode scanner to use with TicketSource Express for Windows and TicketSource Express for Web that you simply plug in to your Windows or Mac desktop or laptop computer. Alternatively, you can enter the six digit booking confirmation number directly via your keyboard.
TicketSource Express for iPhone, iPod touch and Android requires no barcode scanner at all. You simply use your device's camera to scan and validate tickets.
The intelligent software ensures that booking confirmations can't be scanned more than once, preventing unauthorised entry to your event.
Unrecognised booking confirmations are also visibly and audibly rejected. The software provides you with at-a-glance status updates on total, admitted and remaining tickets.
You'll need to have an existing TicketSource account before using TicketSource Express.
TicketSource Express for Windows (offline version) requires a desktop or laptop computer running Microsoft Windows XP, Windows 2003, Windows Vista, or Windows 7. An internet connection is required to import the list of bookings into TicketSource Express for Windows prior to the event but an internet connection is not required at the venue.
TicketSource Express for Web, iPhone/iPod touch and Android requires an available internet connection at the venue to validate ticket scans.
A compatible barcode scanner can be purchased from TicketSource for £29.99 each plus delivery.
TicketSource Express for Windows (offline version) doesn't require an internet connection at the venue and operates as a standalone solution. Simply import the list of bookings in to TicketSource Express for Windows prior to the event i.e. before you leave from home or the office.
TicketSource Express for Web (which is available via the Scan Tickets menu option in your TicketSource account) and TicketSource Express for iPod touch do require an available internet connection at the venue.
TicketSource Express for iPhone and Android require an available internet connection or 3G coverage at the venue.
|Whether you sell 10 or 10,000 tickets, revolutionise the way you manage and sell tickets for your events with our easy to use, self service box office system.|
|Online Ticket Sales (view sample event)|
|In-house Ticket Sales|
|Telephone Box Office Service by TicketSource (0333 telephone number)|
|Print-at-Home E-Ticket (view sample e-ticket)|
|Mobile Ticket to Mobile Phone (send me a sample mobile ticket)|
|Thermal Ticket Dispatched by TicketSource (view sample thermal ticket)|
|Branded with your Logo|
|Includes Unique 1D or 2D Barcode|
|Google Map for Directions|
|Add your own Terms and Conditions|
|Add your own Additional Information|
|Add your own Booking Fee for In-house Sales|
|Accept donations (with Gift Aid support for registered charities)|
|Thermal Ticket Printing Option for In-house Sales (info)|
|Interactive Event Designer (view video walkthrough)|
|Interactive Seating Plan Designer (view video walkthrough)|
|General Admission and Allocated Seating Events|
|Box Office Page Customisation (view video walkthrough)|
|Automatic Event Activation/Deactivation|
|Unlimited Price Categories|
|Time Restricted Price Categories (e.g. Early Bird)|
|Group Ticket Price Categories|
|Password Protected Price Categories|
|Members Only Price Categories|
|Automatic "Rules Based" Discounts|
|Automatically Displays SOLD OUT|
|User Logins with Configurable Permissions|
|Box Office Point of Sale|
|Exchanges, Refunds and Cancel without Refunding|
|Thermal Ticket Printing|
|Front of House Tools|
|Front of House Sheet / Guest List (view sample front of house sheet)|
|Seating Plan Sheet (view sample seating plan sheet)|
|Barcode Scanning and Validation (USB scanner, iPhone or Android App) (info)|
|Standalone Barcode Scanning and Validation Kit (info)|
|Ticket Sales Report|
|Event Run Summary Report|
|Tickets by Ticket Type Summary|
|Referral Source Summary|
|Customer Search and Export|
|Event Listings Page (e.g. yourcompany.ticketsource.co.uk)|
|Unique URL for Each Event|
|Event Automatically Listed on Ents24.com|
|Sell Tickets on Facebook using our Ticket Shop App|
|Sell Tickets from your Website using our Ticket Shop App|
|Share Purchase on Facebook and Twitter|
|Create Discount Codes|
|Export Customer Details to CSV and Excel|
|Allocated Seating Events|
|View Seating Availability at a Glance|
|Set Price Categories by Section|
|Block/Unblock Individual Seats, Rows and Sections from Sale|
|TicketSource is a free system. We are funded solely by booking fees.|
|To be absolutely clear, there is no charge to event organisers to use the service...|
• No set up charge
• No monthly subscription
• No license fee
|...and as we use our own merchant facility to process ticket buyers' credit and debit card bookings, TicketSource provides you with a hassle free solution.|
|Our costs are met by means of a booking fee, paid by the end ticket buyer only when payment for that ticket is made by credit or debit card using our merchant facility.|
|As an event organiser, when you use the TicketSource system to record your in-house bookings paid directly to you by cash or cheque, or record complimentary ticket allocations, there is no charge.|
Which credit and debit cards are accepted?
|For credit or debit card transactions, we accept payment by VISA credit and debit, MasterCard credit and debit, Maestro, American Express and JCB cards.|
How much are the booking fees?
|Our booking fees are applied per transaction (not per ticket) in order to offer the best value to the customer that we can. It is levied according to the sliding scale below:|
"Exclusive" fee option: the booking fee will be added to the transaction and paid by your customer. For example,
Total ticket price: £10.00
Total amount paid by your customer: £11.00
Total amount due to you: £10.00
"Inclusive" fee option: the booking fee will be included in the transaction and absorbed by you. For example,
Total ticket price: £10.00
Total amount paid by your customer: £10.00
Total amount due to you: £9.09
|For more in-depth examples, try our booking fee calculator.|
Why a sliding scale?
|Our fee levels have to cover the credit/debit card provider charges that we incur with each card transaction, as well as our website provision, staffing costs and general overheads.|
|The costs that we incur with each card transaction have both percentage and fixed fee elements. The result is that our costs as a proportion of the transaction value fall as the size of the transaction increases. This sliding scale structure allows us to keep our booking fees as low as possible for the customer while maintaining sufficient profitability on each transaction to stay in business.|
|Your booking fee preferences can be changed at any time in the future by choosing ‘Booking Fee Settings’ under the ‘Account Settings’ menu in your TicketSource account.|
Booking fee options
|When registering with TicketSource as an event organiser, you will have a choice of how you want your booking fees applied. The options are:|
• Inclusive: Booking fee incorporated within the published ticket price
• Exclusive: Booking fee listed as a separate item in addition to the published ticket price
• Split: part inclusive and part exclusive
• Flat: as a monetary amount instead of our percentage sliding scale
|Your selection can be changed at any time by clicking the ‘Account Settings’ menu and selecting the ‘Booking Fee Settings’ menu option in your TicketSource account.|
|The TicketSource system enables you to accept donations from the customer when booking tickets.|
|If you are a registered charity in the UK and therefore entitled to receive Gift Aid donations, you can choose to display an additional option to your customers to "giftaid it", enabling your charity to reclaim 25p of tax on every £1 that the customer donates.|
|An administration fee of 5% will be deducted from all donations made by credit or debit card using our merchant facility.|
Transfer of funds
|Whichever option you choose, the TicketSource system will generate a sales report at the end of each booking period, showing you the itemised breakdown of your ticket sales revenue and booking fees. Transfer of funds net of fees will be initiated on the Monday following completion of the event and should arrive in your nominated bank account on the Wednesday (or Thursday following a Bank Holiday Monday).|
|This gives you peace of mind that if you have to cancel an event, refunds are one less thing for you to have to deal with as TicketSource will refund all credit / debit card customers in full including their booking fee. In this situation we absorb all credit or debit card fees so you are left owing nothing.|
Is the customer's money safe?
|The proceeds of all credit and debit card sales transacted via TicketSource are paid into a segregated ‘Client’ bank account meaning that they are completely ring-fenced from our own working capital and booking fee income.|
|The funds relating to any given event are held in the Client account until after that event has finished. That way, whenever an event is cancelled, we can make a full refund directly to the customer (inclusive of our booking fees and credit card transaction fees)|
|These arrangements are in line with best practice as specified by all major credit card companies and also by STAR (the Society of Ticket Agents and Retailers) of which TicketSource is a member.|
|This segregated structure also means that, in the unlikely event that TicketSource should ever run into financial problems, any potential creditors would have no call on, or access to the money that we are simply holding for customers and event organisers.|
|Customers who book online and pay by debit or credit card have a variety of ticket delivery options available to them.|
|Electronic Ticket: customers print their own e-tickets at home, at no additional cost.|
|Mobile Ticket: a mobile ticket which includes the unique booking reference and barcode is sent to the customer’s phone at a cost to the customer of 50p per booking.|
|Standard Post Ticket: available as an option up to four days before your event, tickets are dispatched to the customer directly from TicketSource via Royal Mail and the customer is charged an additional £1.50 per booking.|
Booking fee calculator
|Select a booking fee option and use the booking fee calculator below to see an indication of costs.|
|For answers to frequently asked questions, take a look at our knowledgebase.|
|You can also see the box office in action by booking tickets for our sample event.|
|For a video walkthrough of the most common features, check out the user guides below to get your events up and running in next to no time.|
|Adding an event (general admission)||Seating plan designer|
|Adding an event (seating plan)||Box office customisation|
|if you're still unable to find the answers to your questions, please feel free to contact us by email, live chat or telephone.|
|Our box office system is here to make your life easier and so are we. Any question big or small, we're here to help you. Our friendly support team are happy to provide you with answers.|
Send us an emailContact us with your questions and we'll email you with the answers
Chat online with usUse our live chat for new customer enquiries and technical support
Give us a callWe're available anytime between 9.00am and 7.00pm, Monday to Friday
and 9.00am til 5.00pm, Saturday
029 2071 3200
Write to usTicketSource Limited
3 Stangate House
Vale of Glamorgan
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