New Feature: Customer Booking Protection

Terry Rosoman | Posted on Tue 14 May 2019 at 9.00AM
Categories: Features, News


We have joined forces with the global leading refund protection company, Booking Protect, to offer our customers comprehensive cover for their bookings.


Booking Protect are a refund protection specialist, offering the world’s most flexible and comprehensive booking protection. The partnership will help customers to claim a full refund in the unfortunate case they are unable to attend their booked event due to a variety of unforeseen circumstances, including injury or illness, travel disruption or adverse weather. The refund will not affect the event organiser's income and will instead be reimbursed directly to the customer by Booking Protect.

“It’s an exciting development for TicketSource, allowing us to offer security and peace-of-mind to our customers who are purchasing tickets for events through our platform,” said Terry Rosoman, TicketSource Head of Marketing.

“Previously, TicketSource was only able to grant refunds to customers when the event itself was cancelled or considerably changed. Now, we’re able to offer protection to the customer, should anything prevent them from attending the event set out in the terms of the cover.”

“We believe that Booking Protect’s refund protection will enhance the ticket purchasing process, helping us to provide the best customer experience possible.”


For more information or to view the terms and conditions, please refer to our Knowledge Base article: Refund Protection


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