Please Note - These articles are for the use of Event Organisers only
Learn more about Exchanging bookings
Yes! You can exchange a booking if:
it is an in-house booking
it is a TS booking (i.e. paid by credit or debit card online) but only if the value of the new tickets and booking fee is the same as the original tickets and booking fee
To exchange a booking you will need to follow these steps:
Go to "Customers" and select "Find Customer"
In the text box (top right) enter the customer name or booking reference
Select the customer from the list provided
With the customer's details displayed in the 'Customer Details' tab, click the 'Customer Bookings' tab
Next to the relevant booking go to "Actions" and press "Exchange Booking"
Follow the on-screen prompts
Please note that if the booking to be exchanged is part of a booking for multiple events, the monetary value will not be the same, as a lower booking fee percentage may have been charged in the original multiple booking.
If the exchange is not for the same value as the original booking due to differing ticket prices or booking fee, you will be prompted to advise the customer to contact the TicketSource exchange hotline to process the exchange. Please note that TicketSource charges the customer a £1.00 admin fee to process an exchange.